“Do I have to use this company?”
“I think you can pick anyone, but that’s what everyone does.”
Keisha didn’t look up from the heavy-duty stapler that she used to bind the move-in packets. She was in the middle of a Friday rush at a mid-rise complex in Frisco, a place where the granite countertops were always slightly colder than you expected them to be. She pushed the folder across the desk, a glossy navy blue thing with the property’s logo embossed in silver. Inside was a stack of papers that felt like a localized history of the building’s administrative turnover.
There are seven distinct logos on the welcome folder Keisha hands to every new resident. They represent the gym partner, the valet trash service, the preferred renter’s insurance provider, and, most crucially, the single sheet of paper dedicated to electricity. On this sheet, a solitary logo for a Retail Electric Provider (REP) sits centered in the white space, accompanied by a phone number and a promise of a “streamlined setup.”
The Weight of a Decree
To the person moving in, this sheet carries the weight of a decree. Moving is a series of thousand-dollar decisions made in ten-minute windows while standing amidst half-taped boxes. When a resident sees a single name on an official-looking document, they rarely view it as an advertisement. They view it as a requirement. They
